Our Customer Success programs provide Executives and Customer Success Managers with a framework to ensure that their customers are effectively on-boarded, engaged, and have fully adopted your solutions.
Your customers have just opened their wallets to purchase your solutions... now what? The first 90 days will decide the fate of most purchases.
We help organizations to understand their clients desired outcomes. Through customer research and in-depth consulting models, your team can receive a significant competitive edge by focusing on the factors that are essential to success.
STRATEGIC ACCOUNT MANAGEMENT
Selling to existing accounts is one of the biggest untapped opportunities to grow sales in most organizations. Every day organizations are leaving revenue and profit growth opportunities with accounts on the table.
We can help your organization develop a specialized skill set to build strong relationships with your customers and grow accounts.
Formulate a Customer Journey Map to ensure that the customer attains their desired outcomes.
Develop an onboarding, implementation and adoption strategy from initial contact, through the process of engagement and into a long- term relationship.
Learn how to build brand loyalty, increase customer satisfaction, develop long-term relationships and maximize customer lifetime value.
Uncover hidden revenue by maximizing sales in existing accounts. Optimize growth opportunities by mining untouched prospects.
Validate that the product that you built is the one that your customers want.
Analyze, strategize and communicate additional areas of value to your customers.
WHO SHOULD ATTEND?
Sales, Marketing and Customer Success team members.
Managers, Supervisors and Executives.
Employees and Staff members in all departments.
Small business owners and those thinking about starting a small business.
Executives responsible for strategic culture efforts.
Contact EduThink for delivery options and pricing.