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CUSTOMER SUCCESS

BUILD RELATIONSHIPS, GROW REVENUE

NEED HELP ACCOMPLISHING YOUR CUSTOMER SUCCESS GOALS?

EduThink's Customer Success solutions enable you to optimize the Customer Journey, Reduce Churn, Increase Engagement and Maximize Customer Lifetime Value.

CREATE A JOURNEY MAP

Build a process to grow closer to your customers through meaningful conversations that develop trust, build understanding, prevent churn and increase value.

INCREASE ENGAGEMENT

Understand the point of the first value to get customers engaged quickly. From training to troubleshooting to feature launches, get customers to see real value from your solutions.

REDUCE CHURN

Leverage a communication and renewal plan helps customers reach their goals and increases the lifetime value of the account. Manage revenue that may be at risk of loss.

ONBOARD SUCCESSFULLY

Capitalize on momentum with exceptional service delivery. From the kickoff meeting; the first 90 days will determine the success of the relationship

- make it count.

MEASURE SUCCESS

Leverage metrics like Net Promoter Scores, Health Scores ARR & MRR, CSAT, and YoY to get a 360 view of your customers. Measure satisfaction and customer health.

MAXIMIZE LIFETIME VALUE

Create action-oriented account plans that deliver every time. Build strong relationships to improve the satisfaction, loyalty and lifetime value of your clients.

If satisfied by the customer experience, 73% of consumers will recommend a brand to others.

Let's Get Started!

86% of buyers will pay MORE for a better Customer Experience.

MONETIZE CUSTOMER SUCCESS

TRANSFORM CS FROM A COST CENTRE TO A REVENUE PRODUCER!

CUSTOMER SUCCESS PLANS

EduThink develops and implements strategies, processes and metrics that map out the customer journey from trial and onboarding to retention and renewals!

STRATEGY CONSULTING

EduThink empowers CS leaders to develop relationships that increase engagement, prevent churn, improve retention and maximize customer lifetime value.

RETAIN & GROW

EduThink uses metrics and benchmarks to compare periods, spot trends, identify churn risks and help your customers' reach their goals.

Ready to transform your business?

Book a discovery call